Delivery Information

Shipping Policy

At Lucypaco, we are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how we handle your delivery.

Order Processing

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive an email confirmation once your order has been dispatched, including your tracking number and estimated delivery date.

Shipping Destinations

Lucypaco ships to customers worldwide. Shipping availability and applicable rates are calculated automatically at checkout based on your delivery address.

We are continuously expanding our delivery network. If your country is not currently supported, please contact us at support@lucypaco.com and we will do our best to assist you.

Estimated Delivery Times

Shipping Method	Estimated Timeframe
Standard International Shipping	7 – 14 Business Days
Expedited International Shipping	3 – 7 Business Days
Express Shipping (where available)	1 – 3 Business Days

* Delivery times are estimates and may vary due to carrier delays, customs processing, or peak season volumes. Lucypaco is not responsible for delays caused by third-party carriers or customs authorities.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery destination. The exact cost will be displayed before you complete your purchase.

Lucypaco occasionally offers free shipping promotions. Subscribe to our newsletter or follow our store announcements to stay informed of current offers.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery status through the carrier's tracking portal.

If you have not received tracking information within 3 business days of your order being placed, please contact us at support@lucypaco.com.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and handling fees may be levied by your country's customs authority. These charges are entirely the responsibility of the recipient and are not included in our product prices or shipping fees.

Lucypaco has no control over customs processes and cannot predict what charges, if any, may apply. We recommend contacting your local customs office for guidance before placing an international order.

Lost or Damaged Shipments

In the rare event that your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at support@lucypaco.com. Please include your order number and, where applicable, photographs of the damaged packaging or items.

We will investigate promptly and work with you to arrange a replacement or appropriate resolution.

Questions About Your Delivery?

Our team is here to help. Reach out and we'll respond within 1–2 business days.

support@lucypaco.com